Refund & Return Policy
Last updated: September 2026
Handmade & Cosmetic Products
Because our products are handmade, small-batch cosmetics that touch the skin, we're not able to accept returns of opened or used items for hygiene reasons. This is standard practice for handmade body-care products.
Unopened, Unused Products
If you change your mind, you may return unopened, unused items within 7 days of delivery or pickup for a refund. You're responsible for the cost of return shipping. Once we receive and inspect the returned item, we'll process your refund to your original payment method.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, is the wrong item, or has a genuine defect, contact us within 7 days of delivery or pickup and we'll make it right with a replacement, exchange, or refund. Please have your order number ready and, if possible, a photo of the issue.
Order Cancellations
If you need to cancel or change an order, call us as soon as possible at (919) 422-8610. Because orders are hand-packed, we can only make changes before an order has shipped or been prepared for pickup.
How Refunds Work
Approved refunds are returned to your original payment method. Please allow a few business days for the refund to appear, depending on your bank or card issuer.
Questions?
We want you to love what you ordered. If something's not right, please reach out — call (919) 422-8610 or use our contact form and we'll work with you directly.